VIP Account Specialist - German Speaking

Що робити

Manage and develop a portfolio of VIP players, building long-term relationships through personalized communication.
Communicate with players via phone, email, WhatsApp, Telegram, and other approved channels.
Monitor player activity, deposit behavior, engagement, and wagering to identify opportunities for retention and growth.
Proactively reactivate inactive players using approved retention and win-back strategies.
Create personalized offers, bonuses, cashback, free spins, and other rewards based on player value and preferences, within approved budgets.

At least 1 year of experience in VIP Account Management, iGaming Retention, high-touch Sales, or a similar customer-facing role.
Experience in online iGaming or another digital business where customer retention, revenue growth, and customer lifetime value are important.
Understanding of key performance metrics such as GGR, ARPPU, deposit activity, churn, conversion, and player value.
Excellent communication and relationship-building skills, with confidence communicating through calls, messengers, email, and live chat.
German — Upper-Intermediate (B2) or higher, with confident written and spoken communication.

Freedom to choose where to work: work from anywhere in the world with the freedom of remote options.
Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.