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Technical Support Engineer (German)

Джерело:: djinni.co

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Що робити

Provide End-User support, expertise, and technical knowledge to customers
Answer queries and resolve issues with software applications, and escalate or close tickets as necessary
Maintain contact with our customers to keep them up to date on the current status of their open tickets
Document and log bugs and enhancement requests
Provide changes to managed products within company processes

Що очікуємо

Experience in a customer-facing role, working in a support capacity, as a consultant, or in a web design agency environment where you worked with clients
Strong written and verbal communication skills in both German and English
Strong understanding and working knowledge of Java
General understanding of common data formats such as XML and JSON
General understanding of other website-related technologies, including web servers/hosting, internet protocols and other standards (e.g. HTML, TLS, DNS, CDN etc.)

Що пропонуємо

Linux, Apache, and Tomcat setup / confihure experience
General understanding of databases and SQL

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