Account Manager (Military Coordinator)
- Джерело:
- djinni.co
Що робити
- Own the full client lifecycle for assigned units: inbound request → product demo → contract signed → onboarding → active use → expanded use → license renewal.
- Visit assigned units in the field one to two times a month, building direct relationships with the people who actually use the product, not just the people who signed for it.
- Own account health end-to-end – track engagement, catch risk signals early, and escalate before a renewal is in danger, not after.
- Draft commercial proposals and contracts, and keep account documentation current in the CRM.
- Run onboarding for new units and train users hands-on until the product is actually part of how they work.
Що очікуємо
- 2+ years in Account Management, Customer Success, or Client Relations (flexible for less, if you have real cases and strong motivation to make up for it).
- Solid understanding of the B2B sales and client-success cycle: lead, demo, contract, onboarding, renewal.
- Strong written and verbal communication – able to explain complex things simply and, just as important, able to listen.
- Proactive by default: you see what needs to happen and do it, without being told twice.
- Able to run multiple accounts and competing priorities at once without letting quality slip.
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