Account Manager
- Джерело:
- djinni.co
Що робити
- Maintaining, developing, and optimizing the client database and CRM, ensuring accurate client records, transparent tracking of all communications, and complete visibility of the client lifecycle across FINT products.
- Building and maintaining transparent reporting and CRM analytics, monitoring client activity, onboarding progress, operational performance, and key business metrics.
- Analyzing client needs and business requirements, identifying the most effective solutions and coordinating their implementation.
- Applying analytical skills to client and operational data, identifying trends, improving internal processes, and enhancing the overall client experience.
- Providing day-to-day support to clients, ensuring high-quality service, timely responses, and efficient resolution of payment-related issues and operational inquiries.
Що очікуємо
- 3+ years in Account Management, Operations or Customer Success
- Experience in FinTech, Payments, PSP, Banking or Crypto
- CRM experience (HubSpot, Salesforce, Odoo or similar)
- Crypto market knowledge
- Strong analytical mindset and ability to work with large datasets
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