Technical Support Team Lead/L2
Turbo Stars
- Формат:
- повний remote
- Рівень:
- lead
- Джерело:
- jobs.dou.ua
Що робити
- Leadership and development of the L2 / Technical Support team
- Full ownership of Incident / Request / Problem flow
- Team performance, request, and case reporting
- Escalation and hands-on handling of complex cases
- SLA / OLA / KPI control and escalation quality
Що очікуємо
- Understanding of REST API integrations, callbacks, request / response logic
- Understanding of game session lifecycle (bet → result → win/lose → rollback)
- Understanding of GGR, turnover, and bonus deduction logic
- Log analysis (ELK / Grafana / Kibana / Graylog or similar)
- Understanding of web architecture and network protocols
Схожі вакансії
- Junior Technical Support EngineerHYS Enterprisejunior
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З блогу Trackr
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