Support Manager (SaaS, English-speaking customers)

Що робити

• Handle customer conversations in Crisp and the support inbox in English. Reply fast, short and to the point, in one consistent company voice.
• Find the real cause instead of repeating what the customer said. Before replying, check the account in our internal tools.
• Bugs and feature requests: reproduce the issue, separate a bug from a product misunderstanding, describe the symptom and environment briefly, open a ClickUp ticket and tag the team in Slack. Get back to the customer once it is fixed.
• Manual account operations.
• Tools we work in: Claude, Crisp, Stripe, ClickUp, Slack, Clerk, internal admin panel, Gmail.