Technical Support Specialist
- Джерело:
- djinni.co
Що робити
- Provide technical support via chat, email, and calls to assist customers with issues related to email deliverability, integrations, and platform usage.
- Guide customers through troubleshooting processes and provide step-by-step solutions.
- Conduct screen-sharing sessions when needed to resolve more complex technical issues.
- Maintain a high standard of written and verbal communication to ensure customer satisfaction.
- Work closely with internal teams (engineering, customer success, and product) to escalate and resolve customer issues efficiently.
Що очікуємо
- ✅ 2+ years of experience in a Technical Support role, preferably in a B2B SaaS environment.
- ✅ Proficiency in handling support via calls (previous experience with call-based support is a must).
- ✅ Strong experience with email-related issues (email deliverability, SMTP, email warm-up, domain authentication, etc.).
- ✅ Fluent in English (spoken and written) – ability to explain complex technical issues clearly.
- ✅ Strong troubleshooting skills and ability to diagnose and resolve technical issues effectively.
Що пропонуємо
- Full-time remote role with a stable schedule.
- Competitive salary based on experience.
- 18 PTO days, 15 sick days, and public holiday recognition.
- Opportunity for professional growth in a fast-growing SaaS company.
- A collaborative and supportive team environment.
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