Technical Support Engineer (Tier 2)
- Джерело:
- djinni.co
Що робити
- Provide technical support to worldwide customers and partners using all methods of communication.
- Troubleshoot to full resolution of issues within the Tufin suite and OS
- Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.
- Support the implementation and integration of Tufin products within customers’ infrastructure
- Help to document best practices in maintaining Tufin solutions
Що очікуємо
- 3+ years implementation/operations experience of network/security systems OR experience of Linux servers
- Previous customer/end user facing experience as a technical lead
- Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP etc.)
- Excellent interpersonal, verbal & written communication, critical thinking & analytical skills
- Experience in firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
Схожі вакансії
З блогу Trackr
Усі статті →
Знайдено через trackr.help/jobs · Канал: @trackrhelp · Бот для персональних сповіщень: @trackrhelpBot