Technical Customer Support Specialist
- Джерело:
- djinni.co
Що робити
- Support existing and prospective customers by providing timely and accurate information about B2BSoft products
- Identify, analyze, and troubleshoot technical issues and provide effective solutions
- Respond to support queries via phone, chat, and email
- Assist customers with software and hardware configurations, billing, and merchant services–related requests
- Maintain clear and detailed documentation of all service inquiries.
Що пропонуємо
- Previous experience in customer or technical support
- IT education or relevant technical background
- Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira
- Summary:
- You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.
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