L1 Technical Support / Customer Success Specialist (AI SaaS)
- Зарплата:
- $1 100 - $1 700 на місяць
- Джерело:
- djinni.co
Що робити
- Technical Support (L1)
- Handle incoming client requests via ticketing system, email, and chat.
- Perform first-level troubleshooting and issue diagnosis.
- Reproduce reported issues and collect technical information.
- Analyze application logs and browser console errors.
Що очікуємо
- 1–3 years of commercial experience in Technical Support, Help Desk, Service Desk, Customer Success, or SaaS Support.
- Experience supporting SaaS products.
- English — C1.
- Ukrainian — Native or Fluent.
- Excellent communication skills.
Що пропонуємо
- Experience supporting AI or SaaS products.
- Knowledge of CRM systems.
- Experience working with enterprise customers.
- Familiarity with Postman.
- Basic Linux command line knowledge.
Схожі вакансії
З блогу Trackr
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