About the Project: We are looking for a Customer Success & Operations Manager for a fast-growing German product company (B2B SaaS / Gym OS). The company develops a universal operating system and a large-scale B2B SaaS ecosystem for the digitization and automation of large fitness chains and wellness facility networks (including billing, payment processing, AI chatbot integration, and customer management).
Role Overview: This role involves supporting our existing clients in their day-to-day use of the product, as well as ensuring the system is implemented smoothly after a new client is onboarded. The ultimate goal is to make customer success more scalable through automation and documentation, so over time the role mainly runs, improves, and monitors these processes instead of doing everything manually.
Your Daily Tasks:
Support existing customers in daily operations and clarify questions/open topics (mostly in writing).
Handle bugs quickly: capture and structure them, coordinate with Product or Engineering, and follow up until they are resolved.
Keep customers updated on fixes, releases, and next steps.
Prepare requests for trainings, custom development, or special reporting so they can be handed over to Sales, Product, or Engineering.
Join customer update calls together with one of the founders when needed.
Take over onboarding after a new customer has been won and gradually improve/automate the onboarding pipeline.
Maintain and improve internal automations (support, onboarding) and create clear customer guides/manuals.
What We Are Looking For:
Languages: Very good written and spoken German (B2/C1+) AND English (B2/C1+) — this is a strict requirement for communicating with European clients.
Very clear, precise, and friendly writing style with a strong service mindset and patience.
Good technical understanding of SaaS products and software processes (ability to translate customer priorities into clear technical steps for developers).
Confident in customer calls and explaining features/updates.
Automation mindset: Experience with process automation and using low-code tools like n8n, Make, or Zapier is a huge plus.
What We Offer:
Starting salary: €2,000 per month (Net).
100% remote work format (work from anywhere comfortably).
Full-time commitment with a flexible schedule (Standard 5-day workweek).
No time-trackers — we focus on delivery, quality, and mutual trust.
24 days of fully paid annual leave and paid sick leave.
