Middle Player Support Specialist (English OR French)
- Зарплата:
- $1 300 - $2 000 на місяць
- Рівень:
- middle
- Джерело:
- djinni.co
Що робити
- Provide professional customer support via live chat, email/tickets, and other approved communication channels.
- Handle standard and non-standard player requests related to:
- account registration;
- login and account access;
- profile and account settings;
Що очікуємо
- 3–5 years of experience in customer support within a digital product, online service, fintech, e-commerce, SaaS, gaming, or similar environment.
- Experience handling both standard and non-standard customer cases.
- Understanding of core support operations, including:
- ticket handling;
- live chat communication;
Що пропонуємо
- Previous experience in iGaming, online casino, sportsbook, betting, fintech, payments, or crypto support.
- Experience working with tools such as Zendesk, Intercom, Freshdesk, LiveChat or similar systems.
- Experience mentoring junior support agents or assisting with onboarding.
- Experience contributing to:
- SOPs;
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