Key Account Manager
- Джерело:
- djinni.co
Що робити
- Build and maintain strong, long-term relationships with existing merchants.
- Act as the main point of contact, providing timely, clear, and personalised communication.
- Understand merchants' business needs, challenges, and goals to offer relevant solutions.
- Proactively engage with merchants, maintain regular communication, and ensure high customer satisfaction.
- Manage merchant requests, coordinate their resolution with internal departments, and follow up on results.
Що очікуємо
- 1+ year of experience in Account Management, Client Relationship Management, or another client-facing B2B role.
- Strong customer-oriented mindset and genuine interest in building long-term client relationships.
- Excellent communication and interpersonal skills, with the ability to adapt to different clients and situations.
- Proactive approach to identifying client needs and providing solutions.
- Strong ownership and accountability, with the ability to manage requests from start to finish.
Що пропонуємо
- Experience in FinTech, payment processing, SaaS, or other B2B industries.
- Understanding of online payments, payment methods, and merchant operations.
- Experience in account development, upselling, cross-selling, or client retention.
- Experience working with international clients.
- Hands-on experience with CRM systems, Jira, Confluence, or similar tools.
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