Junior TechOps Specialist (L2 Support)
- Рівень:
- junior
- Джерело:
- djinni.co
Що робити
- Provide L2 technical support for your shift window - helping diagnose and resolve application and database issues, escalating complex cases to senior engineers as needed
- Support carrier promotions across their lifecycle: preparation, testing, communication, and validation
- Assist with database-level service configuration and maintenance tasks
- Run UAT for new platform features ahead of production releases
- Help troubleshoot multi-integration issues spanning third-party APIs, payment processors, and carrier systems
Що очікуємо
- This is a great entry point into technical operations: you'll work alongside experienced L2/L3 engineers, build hands-on MS SQL Server and application-support skills, and take on increasing ownership as you grow.
- You'll get structured mentorship, clear escalation paths for complex issues, and the chance to develop quickly within a skilled international engineering team.
- What We're Looking For
- Database Skills
- Some hands-on exposure to MS SQL Server (2012 or higher) - through work, coursework, or personal projects
Що пропонуємо
- Any exposure to payment processors or payments integrations
- Internship or junior-level support experience in a SaaS or tech environment
- Coursework or interest in SQL/Power BI reporting
- Basic familiarity with Windows Server administration
- Soft Skills
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