IT Support Engineer
BetterMe
- Місто:
- Київ
- Джерело:
- jobs.dou.ua
Що робити
- User Support (L1)
- Receive, analyze, and process requests through the service desk.
- Provide prompt assistance to employees regarding:
- access to services (Google Workspace / Okta / Slack / GitHub, etc.);
- corporate VPN operations (Pritunl);
Що очікуємо
- 1+ years of experience in technical support for 500+ users or equivalent hands-on experience administering corporate IT infrastructure.
- Hands-on experience administering Google Workspace (user creation/deactivation, groups, OUs, access management) and Okta or a similar SSO provider (SAML/OIDC, MFA, provisioning).
- Experience configuring corporate VPN clients (Pritunl or similar) on macOS and Windows, with the ability to troubleshoot common connectivity issues.
- Experience supporting Windows and macOS environments at an end-user level: software installation/updates, permission management, basic network troubleshooting, and MDM-related tasks.
- Understanding of core networking concepts such as DNS, DHCP, Wi-Fi/Ethernet, and proxies — enough to localize issues to a specific layer rather than guess.
Що пропонуємо
- A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
- Trust without micromanagement. You manage your time and make decisions independently. We value outcomes, not online hours.
- Growth opportunities. 90% of our leads have grown within the company. Ther
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