Head of Technical Support
- Рівень:
- lead
- Джерело:
- djinni.co
Що робити
- Lead global service and technical support functions for B2B clients and partners;
- Develop and improve service processes, incident management, and service quality control;
- Develop and motivate the team, fostering a culture of leadership and customer focus;
- Organize and deliver technical training, webinars, and certification programs for employees, distributors, and partners;
- Coordinate collaboration with R&D, manufacturing, sales, and logistics teams;
Що очікуємо
- Higher technical education;
- At least 3 years of experience managing a service or technical support function;
- Proven leadership skills and experience managing teams;
- Strong understanding of electromechanical systems and access control equipment;
- Experience delivering training and technical programs for engineering and technical specialists;
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