Technical Support Engineer L1 [FinTech & AI]
FLEXIFAI
- Формат:
- повний remote
- Джерело:
- jobs.dou.ua
Що робити
- Monitor payment flows, providers and key payment metrics in real time.
- Investigate payment failures, declines, abnormal transaction behaviour and integration issues.
- Analyse logs, transaction data, API requests/responses and technical information to identify the root cause of issues.
- Handle alerts and perform initial incident triage.
- Identify which side of the payment flow is responsible for an issue and route/escalate it accordingly.
Що очікуємо
- 1+ year of experience in technical support, payment support, monitoring, operations or a similar role.
- Understanding of how online payment flows work.
- Basic understanding of REST APIs, JSON, and HTTP status codes.
- Ability to read and understand logs and technical documentation.
- Analytical approach to troubleshooting — you are interested not only in what failed, but why.
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