Head of Support
- Рівень:
- lead
- Джерело:
- djinni.co
Що робити
- Recruiting, onboarding, mentoring, and developing the support team.
- Developing and implementing processes, procedures, and quality standards.
- Monitoring team performance and ensuring adherence to key metrics (CSAT, response time, etc.).
- Managing support tools, including HelpDesk, Live Chat, and other platforms.
- Ensuring high customer service standards in a 24/7 dynamic environment.
Що очікуємо
- Proven experience in a similar role within the iGaming industry.
- Strong understanding of Tier‑1 market specifics.
- Excellent leadership skills and experience managing teams.
- Outstanding communication and organizational abilities.
- Ability to analyze data and deliver detailed reports.
Що пропонуємо
- Work in an international Tier‑1 iGaming environment.
- Remote format with flexible schedule.
- Competitive compensation and performance bonuses.
- Opportunity to shape global marketing strategy and scale a Tier‑1 product.
- Collaborative, multicultural team atmosphere.
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