Customer Support Manager (m/f/x) with Fluent English and German (full-time)
SELLERLOGIC GmbH
- Формат:
- повний remote
- Джерело:
- jobs.dou.ua
Що робити
- Supporting German- and English-speaking customers by chat and phone by explaining to them everything related to our products.
- Updating customer details in our CRM system.
- Onboarding new customers and educating them on how to work with our products.
- Working closely with the local and international sales departments on improving services and products and delivering customers’ wishes and ideas to our development department.
- Assisting in implementing our marketing and sales campaigns.
Що очікуємо
- Completed commercial education and motivation to receive professional experience in customer service.
- Good technical background and understanding of how IT products work.
- Advanced English and German skills — they are very important to communicate professionally with international customers, partners, and colleagues.
- Communication skills and empathy, so you can easily put yourself in the customers’ shoes and quickly clarify their concerns.
- Nothing may disturb you, even the most stressful customer.
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