Customer Support Team Lead
- Рівень:
- lead
- Джерело:
- djinni.co
Що робити
- Lead, coordinate, and support the Customer Support team in daily operations.
- Organize workloads, schedules, and task distribution within the team.
- Provide guidance, coaching, and feedback to team members to support their professional development.
- Handle complex customer inquiries and assist with escalated cases when necessary.
- Monitor customer satisfaction and identify opportunities to improve support processes.
Що очікуємо
- Previous experience in Customer Support, including team leadership or supervisory experience.
- Strong understanding of customer service principles and support operations.
- Excellent communication, organizational, and problem-solving skills.
- Strong leadership skills and the ability to motivate and develop a team.
- Upper-Intermediate English (B2) or higher.
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