Customer Support Manager / Head of Customer Support (iGaming)
- Рівень:
- lead
- Джерело:
- djinni.co
Що робити
- Strategy & Operations
- Own and continuously improve the Customer Support strategy, processes, service standards, KPIs, and SLAs.
- Drive operational efficiency, service quality, productivity, and cost optimization.
- Manage workforce planning, resource allocation, and departmental budgets.
- Identify operational risks, bottlenecks, and improvement opportunities, turning them into actionable solutions.
Що пропонуємо
- Russian language proficiency.
- Experience implementing automation and AI solutions in Customer Support.
- Experience working across both B2B and B2C iGaming operations.
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