Team Lead, Customer Support (iGaming)
- Рівень:
- lead
- Джерело:
- djinni.co
Що робити
- Handle user requests personally during the initial phase to master the product and processes
- Build, manage, and develop the Customer Support team
- Distribute workload, monitor quality, review errors, and give regular feedback
- Handle complex, escalated, and VIP cases
- Create and improve guidelines, processes, and scripts
Що очікуємо
- 6+ months of experience as a Team Lead / Supervisor in Customer Support within iGaming, online casino, or sweepstakes casino
- Solid understanding of the gambling industry and Customer Support processes
- Russian and English at C1 level (fluent written and spoken)
- Team management experience: workload distribution, quality control, error analysis, and feedback
- Experience with complex and conflict cases and VIP players
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