Customer Support Specialist (AI-assisted Chat Support)

Що робити

• Monitor customer conversations and check AI-generated replies for factual accuracy, relevance, clarity, and a helpful tone
• Verify answers against approved product information and the knowledge base before relying on them; identify missing information and avoid unsupported promises
• Take over chats when the AI cannot resolve a request, misunderstands the customer, or needs human judgment
• Ask clear follow-up questions, explain next steps, and keep customers informed until the issue is resolved or handed over
• Record issues and actions in tickets or the CRM, with enough context for colleagues to continue the work