Customer Success Manager
- Джерело:
- djinni.co
Що робити
- The main focus for Customer Success Manager within the company is paid to Customer Engagement, Customer Expansion and Retention. Thus, effective candidates are responsible for:
- Understanding customer business goals and providing security solutions that align with their requirements.
- Developing strong customer relationships and gaining insights into customer initiatives, key decision-makers, and business processes to effectively communicate how our products/services contribute to their overall goals.
- Identifying and escalating at-risk customer situations to ensure timely resolution and customer satisfaction.
- Proactively achieving sales and revenue targets by maintaining existing customer revenue and introducing new services from our product/solution portfolio.
Що очікуємо
- Understanding of both cybersecurity and managed IT services, and their application in solving challenges for SMB, mid-market, and enterprise businesses.
- Experience in working with IT product company in Account Manager role.
- Experience working cross-functionally with an account team, providing account management and support to assigned projects and service teams.
- Proven track record of customer retention and upsells.
- Skilled in conducting discovery calls and demos that effectively diagnose prospects’ pains and problems.
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