Customer Success Manager | EN
Forward®, $1000–1500, Kalynivka
- Місто:
- Київ
- Формат:
- повний remote
- Джерело:
- jobs.dou.ua
Що робити
- Own onboarding from signed contract to a live working agent, and hold the date.
- Own account health: adoption, usage, satisfaction, renewal. You see the numbers weekly and you get asked about them.
- Run regular client calls: what changed, what is stuck, what is next.
- Onboard carrier networks: import, registration, training.
- Write specs for the tech team and follow them through to release.
Що очікуємо
- Fluent Ukrainian and English B2 or higher.
- 2+ years owning B2B accounts. Customer success, account management or client-facing operations. What matters is that you carried named accounts, not that you worked a queue.
- Comfort with numbers. You own retention and adoption metrics and explain the movement in them.
- Willingness to say the difficult thing early, to clients and internally. Silence and then a surprise is worse than a hard conversation in week one.
- Ability to work without a playbook. Most of what you will do is not a process yet. You will write it.
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