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Customer Success Manager

Джерело:
djinni.co
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Що робити

  • Own and manage a portfolio of client accounts, ensuring high satisfaction and retention.
  • Serve as the primary point of contact for customers after onboarding.
  • Drive product adoption and ensure clients extract maximum value from the platform.
  • Identify upsell and cross-sell opportunities aligned with client needs and business goals.
  • Coordinate with product, support, and tech teams to resolve client requests efficiently.

Що очікуємо

  • 3+ years of experience in Account Management, Customer Success or B2B client-facing roles.
  • Experience in fintech, credit scoring, risk analytics, fraud prevention or SaaS industries.
  • Strong understanding of API-based products and data-driven solutions (technical literacy is important).
  • Proven track record of retaining and growing enterprise or mid-market accounts.
  • Excellent communication and presentation skills in English (B2+); Spanish is a plus.

Що пропонуємо

  • Competitive salary based on experience
  • Flexible working hours and remote cooperation
  • Opportunities for career growth and skill development
  • Paid vacation and benefits package

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