Customer Success Manager

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The main focus for Customer Success Manager within the company is paid to Customer Engagement, Customer Expansion and Retention. Thus, effective candidates are responsible for:
Understanding customer business goals and providing security solutions that align with their requirements.
Developing strong customer relationships and gaining insights into customer initiatives, key decision-makers, and business processes to effectively communicate how our products/services contribute to their overall goals.
Identifying and escalating at-risk customer situations to ensure timely resolution and customer satisfaction.
Proactively achieving sales and revenue targets by maintaining existing customer revenue and introducing new services from our product/solution portfolio.

Understanding of both cybersecurity and managed IT services, and their application in solving challenges for SMB, mid-market, and enterprise businesses.
Experience in working with IT product company in Account Manager role.
Experience working cross-functionally with an account team, providing account management and support to assigned projects and service teams.
Proven track record of customer retention and upsells.
Skilled in conducting discovery calls and demos that effectively diagnose prospects’ pains and problems.

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