Customer Success Manager (ES and EN speaking)

Що робити

• Communicate with Spanish-speaking customers via calls (primarily), email — ensuring a smooth, personalized, and engaging user experience. Present relevant bonus offers to increase activity and satisfaction.
• Identify user needs, understand their preferences and guide them toward the most suitable offers or features.
• Check and investigate issues on the platform by simulating user actions or testing scenarios. Report and document any technical problems clearly.
• Maintain a quality control efficiency of at least 80%.
• Achieve a minimum of 80-100 calls per shift.