Account Manager / Customer Success Manager (EdTech)

Що робити

Strategic Audits & Roadmapping: Conduct deep-dive business discoveries with clients’ key stakeholders (COO, Directors, Product Owners) to map out their core business challenges and shape mid-to-long-term product strategies.
Product Adoption & User Engagement: Look beyond the software release. Analyze post-launch user behavior, identify adoption blockers, and propose pro-active initiatives (workshops, UX improvements, focus groups) to maximize product usage and value for the client.
Value Demonstration: Establish clear KPIs and metrics to measure feature success. Regularly present data-backed value reports to the client’s executive leadership, shifting the conversation from “tasks completed” to “business goals achieved.”
Account Retention & Growth: Ensure high client satisfaction and retention by continuously uncovering new opportunities for product evolution and strategic support.

2-3+ years of experience in IT Consulting, Account Management (with a strong product focus), or Product Management within service or product-led IT companies.
Strong Product & Analytical Mindset: Ability to read product data, understand user adoption metrics, and look at software through the lens of business efficiency.
Excellent Stakeholder Management: Confident in running high-level strategic business interviews with international clients, navigating resistance, and uncovering hidden operational needs.
English: Advanced / Fluent (both written and spoken) is a strict requirement.
Ability to visit other countries (meetings with customers, attending conferences).