Customer Success Manager
- Джерело:
- djinni.co
Що робити
- Drive customer adoption and value realization by aligning solutions to customer goals and success criteria.
- Serve as the primary point of contact for customers, managing communication, expectations, and engagement cadence.
- Maintain accurate CRM records and manage a data-driven pipeline for expansion and renewal activity.
- Track engagement, health, and outcomes using CRM and Customer Success tools.
- Conduct regular check-ins, reviews, and QBRs/EBRs to align on outcomes, progress, and future priorities.
Що очікуємо
- At least B2 level in English and fluency in Ukrainian.
- Proven track record of managing 10+ large and complex Enterprise Clients simultaneously.
- Ability to build trust, credibility, and long-term partnerships with Customers at multiple levels.
- At least 3+ years of experience in Customer Success, Account Management, Implementation, or a similar role
- Аbility to work effectively with Sales, Delivery, Support, and Product teams
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