Customer Service Representative
- Джерело:
- djinni.co
Що робити
- Provide telephone support by answering product-related questions (calls, tickets, and chats).
- Manage upgrades through proper escalation channels.
- Process or escalate cancellations based on the client tier.
- Explain the technical details of the projects to customers.
- Address and resolve customer complaints effectively.
Що очікуємо
- Excellent English, written and spoken (B2.2)
- Outstanding written and verbal communication prowess
- Background in customer support or experience in a SaaS project
- Ability to act in non-standard situations
- Ability to explain the complex in simple words
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