Hi! We’re Applyft, a product IT company building mobile and web solutions for millions of users. Starting our path with Geozilla, we’ve grown into an ecosystem of 8 products. Our portfolio spans across several niches: Family Safety, Parental control and AI Spheres.
Now we are looking for a Customer Support Manager to join our team and help deliver high-quality support experiences for our users while contributing to continuous product improvement.
What you’ll do:
Effectively address customer inquiries via live chats, emails, and tickets in Zendesk
Participate in refunds, chargeback, and cancelation requests procession
Report and escalate requests to QA and Development teams to improve the overall quality of our products
Monitor and respond to users’ feedback on different platforms such as Trustpilot, Appstore, Google Play, etc
Maintain knowledge base articles and ensure the information on the website is up to date when new features and functionality are released
Keep our support documentation up to date to ensure the fast team scaling if needed
Your professional qualities:
Prior experience in Customer Support is a plus. Understanding of B2C and subscription models is a great advantage
English — at least strong Upper Intermediate
Experience in Zendesk or any other familiar systems
Possibility to work in floating working hours
Experience working with Payment Service Providers (e.g., Stripe, PayPal) and resolving chargeback disputes is a significant plus.
Good communication and negotiation skills
Responsible and attentive to details
Will be a plus:
Experience managing and responding to reviews on platforms such as the Apple App Store, Google Play Store, Trustpilot
We Offer:
Remote-First culture: We provide a flexible working schedule and you can work anywhere in the world.
Health taking care program: We provide Health insurance, mental health support (psychologist compensation), sport compensation, and 20 paid sick days.
Personal Equipment Policy: We provide all necessary equipment for your work. For Ukrainian employees we also provide Ecoflow.
Vacation Policy: Each employee in our company has 20 paid vacation days and extra days on the occasion of special events.
Knowledge sharing: We are glad to share our knowledge and experience in our internal events.
English Lessons: We provide corporate English lessons to support your professional and personal growth.
Professional Development: Annual learning budget for courses, training, certifications, and conferences.
Public Holidays: You receive days off according to the official public holidays of your country of residence.
Coworking Compensation (Ukraine): We provide coworking space compensation for employees located in Ukraine.
Hiring process:
Recruitment Screen 👉 Test Task 👉 Final interview 👉 Reference check 👉 Job Offer
Turn your expertise into real impact — be part of our team!
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