Account Manager
CodeIT
- Формат:
- повний remote
- Джерело:
- jobs.dou.ua
Що робити
- Design and implement the account management process across our client portfolio;
- Own relationships with assigned clients and keep regular contact at management level;
- Monitor client satisfaction and account health, and prevent churn;
- Identify opportunities for upsell and expansion together with the sales team;
- Work with delivery teams to keep projects aligned with client expectations;
Що очікуємо
- 3+ years in account management or client success in an IT services company (outsourcing, outstaffing, custom development);
- Experience building or improving an account management process: client segmentation, regular check-ins, health monitoring, account plans;
- Proven results in client retention and account growth (renewals, upsell, expansion), backed by numbers;
- Fluent spoken and written English (B2+ or higher) and confident communication with clients from the US and Europe;
- Ability to work closely with delivery teams and understand software development processes;
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