Welcome to Win Media — Powering Next-Level iGaming Experiences! ✨
At Win Media, we create innovative, high-performance solutions that shape the future of online gaming 🎯
Our products combine smart operational processes ⚙️, seamless player experience 🎮, and data-driven decision-making 📊
With a passionate team and bold vision, we build casino platforms that are stable, scalable, and loved by players worldwide 🚀
We’re growing fast — and now looking for a VIP Team Lead!
🌟 What we expect from you
• 3+ years of experience in iGaming, including experience in VIP Operations / VIP Management • 1+ year of experience leading a VIP team • Proven experience working with Tier-1 GEOs • Strong understanding of VIP player lifecycle, segmentation, retention, and loyalty mechanics • Experience managing teams of 10+ people • Hands-on experience building operational processes and managing daily VIP operations • Experience working with VIP client segmentation and customer portfolio distribution • Strong understanding of CRM processes and VIP customer management • Experience working with AI-powered tools or willingness to implement AI into operational processes • Strong analytical mindset with the ability to make data-driven decisions • Experience collaborating with Product, CRM, Analytics, Payments, Retention, and Customer Support teams • Strong leadership, coaching, and people management skills • Ability to manage multiple GEOs, brands, and operational priorities simultaneously • Experience in iGaming B2C is a must
🎯 Your future responsibilities
• Lead and develop the VIP Operations team • Organize daily operational processes and ensure high-quality VIP customer management • Plan team schedules across multiple GEOs and time zones • Distribute VIP customer portfolios between managers and monitor workload efficiency • Ensure proper execution of segmentation strategies provided by Product and Analytics teams • Monitor VIP Managers' performance, quality standards, and operational KPIs • Implement and optimize AI-driven operational processes to improve team efficiency • Review customer interactions and provide coaching and feedback to VIP Managers • Continuously optimize operational workflows and identify improvement opportunities • Collaborate closely with Product, CRM, Analytics, Payments, Retention, and Customer Support teams • Participate in developing operational recommendations for VIP programs and customer experience • Support business growth by improving VIP retention operations and operational excellence
🎁 What We Offer
💰 Competitive salary and performance-based bonuses
📚 Professional growth in a fast-scaling iGaming company
🚀 Opportunity to lead one of the company's most strategic business directions
🤝 Supportive and collaborative team culture
🌍 Flexible work environment focused on growth and innovation
🎯 Direct impact on VIP operations, customer retention, and business performance
