VIP Support Manager (iGaming, Tier-1 Markets)
- Джерело:
- djinni.co
Що робити
- Provide personalized support to existing and potential VIP players
- Build long-term relationships and develop an individual approach to each player
- Independently maintain natural and engaging communication in English
- Analyze deposits, withdrawals, gaming activity, and player preferences
- Monitor behavioral changes and respond promptly to declining activity
Що очікуємо
- Previous experience as a VIP Manager or VIP Account Manager in iGaming
- Hands-on experience managing VIP players in an online casino
- English proficiency at C1 level is preferred, particularly in writing
- Ability to compose messages independently, adapt the communication style, and maintain a natural dialogue without translation tools
- Understanding of bonus mechanics, wagering requirements, deposits, withdrawals, and player activity
Що пропонуємо
- An opportunity to join an established and successfully growing international product
- Key markets: Australia, New Zealand, and Canada
- The opportunity to influence the development of the VIP function
- Professional growth opportunities as the team expands
- Direct collaboration with strong Product, CRM, Support, and Payments teams
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