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Customer Support Manager (Live Chat & Email)

Gravira Group

Формат:: повний remote
Джерело:: jobs.dou.ua

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Що робити

Handle incoming player requests via Live Chat and Email.
Assist players with account-related questions, deposits, withdrawals, bonuses, verification, and technical issues.
Take full ownership of player cases — monitor their status and maintain communication until resolution.
Handle complaints, objections, and negative feedback professionally.
Investigate player issues, coordinate with internal teams, and escalate complex cases when necessary.

Що очікуємо

Experience in Customer Support (live chat and email).
English B2+ — strong written communication skills, accuracy, and the ability to provide clear, natural, and professional responses.
Ability to manage multiple conversations simultaneously.
Strong problem-solving skills and attention to detail.
Ability to handle difficult customers, complaints, and objections.

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