VIP Customer Support Representative
- Джерело:
- djinni.co
Що робити
- Provide high-quality and personalized support to VIP users via Live Chat, Tickets, and Messengers.
- Handle user requests promptly and follow up on complex cases until they are fully resolved.
- Maintain a high level of VIP service, personalizing communication based on users’ needs and history.
- Independently resolve non-standard situations and escalate cases requiring involvement from other teams in a timely manner.
- Handle multiple requests and communication channels simultaneously while maintaining established quality and response-time standards.
Що очікуємо
- At least 1 year of experience in Customer Support / VIP Support.
- Experience working across multiple communication channels: Live Chat, Tickets, and Messengers.
- English level: Upper-intermediate+
- Excellent communication skills and the ability to find an individual approach to users.
- High level of empathy and the ability to understand users’ needs and mood, adapting the communication style to the situation.
Що пропонуємо
- Flexible work format: fully remote or from our offices in Kyiv or Warsaw.
- 24 paid vacation days, sick leave, and medical insurance (already available in Ukraine; other locations — in progress).
- A team where it’s easy to ask questions, learn, contribute, and be yourself.
- Coverage for professional events, training, and certifications.
- Team buildings, birthday gifts, and a community that truly cares.
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