Customer Support Representative (Day \ Night Shifts)
- Джерело:
- djinni.co
Що робити
- Respond promptly and professionally to customer inquiries via email, live chat, and other support channels.
- Take ownership of resolving complex and challenging customer issues.
- Maintain accurate and up-to-date records of customer interactions and resolutions in the support system.
- Support other team members with customer requests and questions when needed.
- Collaborate with Product Development and QA teams to investigate and resolve customer-reported issues.
Що пропонуємо
- Experience working for a SaaS, AI, or technology company.
- Experience with help desk or ticketing platforms such as Zendesk, Intercom, Freshdesk, or similar tools.
- Basic understanding of APIs, integrations, browser troubleshooting, and web technologies.
- Experience using AI tools to improve customer support workflows.
- What’s in It for You
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