Job Description:
Focus on building strong relationships with high-value customers by understanding their needs, preferences, and gaming habits to offer personalized services;
Serve as the primary contact for VIP customers, ensuring timely and effective communication, and providing regular feedback, updates, and information on personalized offers and promotions;
Implement data-driven strategies to retain VIP customers, enhance their experience, and ensure brand loyalty through personalized promotional offers;
Accurately and effectively address customer issues, collaborating with internal departments to ensure quick problem resolution;
Work with various internal teams (VIP CRM, BI, Customer Support) to align VIP strategies with overall business objectives and provide feedback on product improvements;
Ensure all interactions with VIP customers comply with gaming regulations and company policies;
Experience:
2+ years of experience in Account Management, Customer Relationship roles, in the iGaming industry;
Strong understanding of the iGaming and Sports betting market for Latam market;
Proficiency in using customer relationship management (CRM) software, communication software and other related tools;
Regulatory compliance knowledge would be a plus as we work with sensitive information;
Knowledge of English language on lvl B2
