Ticket Dispatcher (Customer Support)
Military Tech
- Місто:
- Київ
- Джерело:
- jobs.dou.ua
Що робити
- Monitor incoming support tickets via chats in messengers
- Categorize, prioritize, and assign tickets according to severity and internal procedures
- Ensure accurate ticket documentation and data completeness
- Route incidents and service requests to appropriate support and product design teams
- Follow up on unassigned or overdue tickets to maintain support service continuity
Що очікуємо
- Mandatory:
- 1+ year experience in Customer or IT Support, service desk, or dispatching role
- Understanding of IT support processes (Incident, Service Request and Problem Management)
- Experience working with ticketing systems (e.g., ServiceNow, Jira, Zendesk etc.)
- Strong organizational and multitasking skills
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З блогу Trackr
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