Technical Support Manager
- Джерело:
- djinni.co
Що робити
- Support merchants by providing updates on the status of their channels
- Analyze integration issues and identify effective solutions
- Assist merchants in using the admin panel and its functionality
- Respond quickly to incoming messages and escalate issues when necessary
- Monitor ticket statuses and ensure timely feedback to merchants
Що очікуємо
- Work schedule: 2 days on / 2 days off, from 8:00 AM to 8:00 PM
- Experience working with API documentation and integrations, and log analysis is a must
- 1+ year of experience in customer support within fintech or financial services
- Strong analytical thinking and problem-solving skills
- Experience in creating, managing, and processing support tickets efficiently
Що пропонуємо
- The opportunity to grow with a rapidly expanding international fintech company
- Continuous learning and career development opportunities
- Interesting challenges, ownership, and real impact on the business
- Remote-first culture and a supportive team environment
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