Technical Support Engineer (SaaS / API / Networking) in Poland
- Джерело:
- djinni.co
Що робити
- Take full ownership of customer-reported technical issues, from initial investigation through resolution, workaround, or escalation.
- Troubleshoot complex issues using tools such as cURL, Postman, and system logs.
- Trace requests across multiple systems and infrastructure components to identify root causes.
- Independently diagnose networking issues involving DNS, TCP/IP, routing, connectivity, timeouts, connection resets, and TLS/SSL handshakes.
- Investigate application behavior, analyze code, and collaborate with engineering teams to resolve product-related issues.
Що очікуємо
- 5+ years of experience as a Technical Support Engineer or in a similar technical support role.
- Hands-on experience supporting SaaS products.
- Strong software troubleshooting and root-cause analysis skills.
- Solid knowledge of Linux, HTTP, REST APIs, and proxies.
- Practical experience independently debugging network-related issues, including DNS, TCP/IP, routing, connectivity, and TLS/SSL.
Що пропонуємо
- Experience with Docker and AWS.
- Knowledge of payment processing, tokenization, cryptography, or security-related technologies.
- Experience supporting API-driven platforms or complex third-party integrations.
- Familiarity with fintech or payment infrastructure.
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