We are seeking a skilled and motivated Team Leader for the Technical Account Management team of 4 people to lead the team in driving successful integrations of Practice Management and Imaging Systems with 3Shape solutions.
In this role, you will lead the integration process with partners, particularly focusing on the transition to our new API solution. You will serve as the primary point of contact for partners, re-sellers, and internal stakeholders, ensuring that integrations are executed effectively and meet expectations at launch.
You’ll be actively involved in providing technical assistance during implementation, troubleshooting issues, and coordinating closely with internal departments such as Portfolio & Product Strategy and Product Creation. Your ability to present technical concepts clearly, both internally and externally, will be essential in helping drive alignment across various stakeholders.
You will be involved in creating product guidelines for the released integrations, managing different stakeholders, driving this as a project and interacting with Product Creation team on an everyday basis.
While being a Technical Account Manager yourself, you will have 3 direct reports in the Partnerships TAM team based in 3Shape Office in Kyiv, functionally anchored in the Portfolio and Product Strategy organization.
Areas of responsibility:
As a Team Leader:
Own all people management: 1:1s, performance reviews, development plans, and wellbeing
Define team composition and planning; assign roles based on evolving business needs
Develop TAMs through expanded responsibilities and career path evolution
Ensure team alignment and performance towards goals set by functional manager.
Drive strategic alignment between the team and the Portfolio & Product Strategy organization, ensuring TAM activities support product adoption, portfolio priorities, customer success objectives, and long-term business goals.
As a Technical Account Manager:
Lead and manage partner integrations with 3Shape Unite
Act as the technical liaison between partners and internal teams throughout integration and launch
Provide hands-on support during implementation, including API-related guidance and troubleshooting
Collaborate with Portfolio & Product Strategy and Product Creation to align on product requirements and technical capabilities
Develop integration documentation and contribute to technical enablement materials
Facilitate internal knowledge sharing and best practices related to partner integrations
Support ongoing product enhancements and feedback loops with external stakeholders
Represent 3Shape in meetings, demos, and technical presentations to partners
To succeed in your role, you should possess the following skills and competencies:
2+ years of experience in a Technical Account Manager, Customer Support Consultant, Customer Success Manager, or similar role.
Previous experience in leadership will be a strong advantage.
Experience working with APIs, including practical knowledge of tools such as Postman, API testing, RESTful services, authentication methods, and troubleshooting API integrations would be an advantage.
Strong analytical, problem-solving, and decision-making skills with a data-driven approach.
Strong presentation and communication skills, able to explain technical topics to diverse audiences
Solid understanding of networking and Windows operating systems
Ability to troubleshoot technical issues independently and collaboratively
Strong organizational skills and the ability to handle multiple projects simultaneously
Excellent interpersonal skills with strong customer service orientation
Experience with 3Shape Unite or other 3Shape products is an advantage.
Familiarity with Jira, Confluence, and agile development processes is an advantage.
Understanding product management principles is an advantage.
Project management experience is an advantage.
Technical writing and bug reporting experience
Proficient in E
