🎯 Role Overview:
We are looking for a Team Lead to own our 24/7 monitoring and incident response operations. If you know how to turn “everything is on fire” into a structured recovery process and build high-performing support teams — let’s talk!
⚙️ Your Tasks:
24/7 Operations: Own round-the-clock monitoring, detection, and triage to guarantee strict SLA/KPI adherence;
Team Management: Define shifts and on-call schedules; train the team on runbooks and incident standards;
Incident Execution: Act as the senior escalation point for P1/P2 incidents, coordinating between DevOps, Backend, and Infra teams;
Monitoring Quality: Refine alerting to ensure signals are actionable, non-duplicate, and high-quality;
Communication: Deliver structured, timely updates to stakeholders and ensure clear impact visibility;
Post-Incident Follow-through: Ensure proper documentation, incident closure, and tracking of RCA action items.
👤Our criteria:
Experience: 4–6+ years in Incident Management, NOC, or Production Operations (high-load distributed systems);
Leadership: Proven track record of managing L1/L2 teams and scaling 24/7 shift-based operations;
Expertise: Deep knowledge of ITIL (Incident, Problem, Change), severity models (P1—P4), and escalation frameworks;
Technical Stack: Hands-on with Grafana, New Relic, Zabbix, and ticketing systems like Jira Service Management;
Soft Skills: High-pressure decision-making, executive-level communication, and a “no handoffs without accountability” mindset;
Background in high-load sectors like Fintech or Gambling is required;
Experience with PagerDuty;
Advanced experience in structured ITIL environments.
💼 Our Offer:
Flexible work setup — work remotely or from the office, we focus on results, not location;
Support for a comfortable work environment — we compensate coworking expenses and EcoFlow power stations to help our team stay productive during power outages in Ukraine;
Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
Relocation support for team members who want to move;
Regular performance-based bonuses that reward individual and team impact;
Learning support — we cover 50% of professional courses and development programs;
Language & wellbeing support — we cover 50% of English classes and psychological consultations;
Career growth opportunities — we prioritize internal promotions and development;
Team culture that actually feels like one — regular gifts, company merch, and team events throughout the year;
Real impact — we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.
