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Mid TechOps Engineer (L2 Support)

Джерело:
djinni.co
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Що робити

  • Serve as the primary L2 technical support for your shift window - diagnosing and resolving complex application and database issues end-to-end
  • Manage carrier promotions across their full lifecycle: preparation, testing, communication, and validation
  • Perform database-level service configuration and maintenance tasks
  • Run UAT for new platform features ahead of production releases
  • Troubleshoot multi-integration issues spanning third-party APIs, payment processors, and carrier systems

Що пропонуємо

  • Experience with payment processors or payments integrations
  • Prior L2 or L3 support background in a SaaS environment
  • Experience building complex SQL or Power BI reports from a Data Warehouse
  • UAT experience in product release cycles
  • Familiarity with Zabbix, Spotlight, or Idera Diagnostic Manager

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