Support Specialist
- Джерело:
- djinni.co
Що робити
- Provide first-line support to operators and business partners via email, ticketing systems, and chat.
- Investigate and resolve issues related to game functionality, player sessions, transactions, jackpots, and integrations.
- Monitor incoming incidents and ensure timely responses according to SLA requirements.
- Escalate complex technical issues to Development, QA, or DevOps teams when necessary.
- Collect, analyze, and document issue details to facilitate troubleshooting.
Що очікуємо
- 2+ years of experience in Customer Support, Technical Support, Help Desk, or a similar role. 1+ years QA experience
- Strong communication skills in English (B2+ level).
- Experience working with ticketing systems (Zendesk, Freshdesk, ServiceNow, etc.).
- Basic understanding of web technologies, APIs, JSON, HTTP requests, and browser developer tools.
- Ability to work in a fast-paced environment and manage multiple priorities.
Що пропонуємо
- Previous experience in iGaming, online casinos, sports betting, or the gaming industry.
- Understanding of game mechanics and player behavior.
- Experience with SQL and log analysis.
- Knowledge of monitoring tools and incident management processes.
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