What makes you a great fit:
2+ years of experience in technical support, IT, or software QA in the Healthcare industry — knowledge of EHR systems, HL7 protocol, etc.
Bachelor’s degree is required, preferably in Information Technology, Computer Science, Biomedical Engineering, Health Informatics, or a related field
Excellent written and verbal English communication skills — must
Experience in troubleshooting cloud-based software issues — AWS services, MongoDB queries, Elastic logs, JIRA
Technically savvy, with the ability to quickly learn and utilize new technologies and tools
Strong customer-facing communication skills — ability to explain technical concepts clearly to non-technical users
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
Resourceful, proactive, and able to find solutions in ambiguous situations
Why work with us?
People-first management with minimal bureaucracy
A friendly company culture, proven by employees who choose to return
Flexible working hours
32 days of PTO (21 working days per year pluse all national holidays)
10 paid recovery days
Full financial and legal support for independent contractors
Free English classes, with native speakers or Ukrainian teachers
Dedicated HR support
Your day-to-day in this position:
Provide first-line technical support to customers
Diagnose, investigate, and resolve software issues, escalating complex cases to R&D when necessary
Troubleshoot integrations and data exchange issues by analyzing APIs, application logs, healthcare data formats (e.g., HL7), and system configurations to identify and resolve customer-reported problems
Configure and customize the platform to meet customer requirements
Assist with onboarding and training new users on system functionality and best practices
Document common issues, solutions, and procedures in the knowledge base
Collaborate with Product, Delivery, and R&D teams to improve product quality and customer satisfaction
Contribute to the continuous improvement of support processes and customer experience
What is your new project?
Domain: Healthcare
Location: Israel
Company size: 11-50 employees
Founded in: 2018
What makes this project exciting?
Join a pioneering healthcare technology company transforming the way medical organizations manage revenue cycle operations. Built for modern clinical and administrative workflows, its AI-powered platform focuses on real-time documentation enhancement and autonomous coding, helping providers streamline billing and maximize efficiency.
Our next steps:
✅ Intro call with a Recruiter — ✅ Technical client interview — ✅ Personal client interview — ✅ Offer
Who We Are: Website: more about us and vacancies Instagram: follow MWDN’s life Facebook: follow our FB Feel free to contact us without any hesitation!
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