QA / Support Engineer
- Зарплата:
- $3 000 - $3 500 на місяць
- Джерело:
- djinni.co
Що робити
- Investigate, reproduce, and diagnose issues reported by Customer Support and other internal teams
- Gather relevant information, determine impact and severity, and create actionable bug reports for Engineering
- Act as a liaison between Customer Support and Engineering, ensuring efficient communication and issue resolution
- Write and maintain detailed test cases, test plans, acceptance criteria, and QA documentation
- Perform manual testing when required to validate functionality, bug fixes, and new feature releases
Що очікуємо
- Excellent written English skills with the ability to create clear, concise, and actionable documentation
- Strong experience writing bug reports with detailed reproduction steps, expected versus actual results, environment information, and supporting evidence
- Ability to assess bug severity and business impact while understanding the distinction between severity and priority
- Strong analytical and deductive reasoning skills with the ability to investigate ambiguous problems and identify likely causes
- Solid technical literacy, including:
Що пропонуємо
- Experience working with Jira or similar issue-tracking platforms
- Experience using test management tools such as Qase
- Familiarity with monitoring and observability platforms such as Sentry, Datadog, Grafana, or CloudWatch
- Previous experience in Technical Support, Customer Support, or Tier-2 Support roles
- Understanding of SaaS products and modern web application architectures
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