Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.
About this job:
We are looking for a Project/Service Manager to join a long-term, international project in the pharmaceutical domain.
What makes you a great fit:
3+ years of experience in a service management, IT support, or project coordination role;
Solid understanding of ITSM processes and best practices (ITIL knowledge is a plus);
Experience managing incidents, service requests, and SLA compliance;
Experience planning and coordinating software releases, including UAT and retrospectives;
Strong stakeholder management and communication skills;
Ability to produce clear, structured reporting for management and clients;
Fluent English, both written and spoken;
Strong organizational skills and attention to detail.
We are also open to experienced Project Managers who would like to expand their expertise into Service Management and ITSM;
How you’ll make an impact:
Support:
Assign new incidents and service tasks to the right owner;
Ensure the team follows the ITSM process;
Monitor SLA compliance across tickets;
Prepare weekly and monthly reports;
Communicate with stakeholders and the team;
Prepare knowledge base materials;
Review and improve support processes.
Releases:
Plan releases;
Track deadlines and keep statuses updated;
Assign tasks;
Conduct UAT;
Facilitate retrospectives;
Communicate with stakeholders;
Prepare checklists and release notes;
Review and improve release processes.
If you’re looking to contribute to global projects, grow your skills, shape the way you work, and be part of a connected international community — Customertimes is the place to build your next career chapter. Are you ready to spark the tech with us?
Job ID: JR-207027
