Product Operations Specialist\Tech engineer

StartupSoft

Що робити

Receive escalated issues from the Customer Support team that have passed first-line triage.
Determine whether each issue is a defect, a misunderstanding of intended functionality, a known limitation, or an environment-specific issue.
Document findings clearly, and for confirmed defects, produce complete, reproducible bug reports for engineering.
Reproduce issues locally using the same platform, device, account state, or data conditions as the affected user whenever possible.
Identify the minimum conditions necessary to recreate a problem before declaring it unreproducible.

You have experience in a technical support, QA, or product operations role where you were regularly required to investigate software behavior and distinguish symptoms from root causes. You are comfortable working in a mobile or web application environment and can navigate logs, device states, and account configurations without hand-holding. You are organized and thorough in documentation — a bu...
You communicate precisely. When you escalate something to engineering, it is because you have done everything within your scope to characterize and reproduce the issue. When you close out an escalation as not a bug, you have a clear, documented rationale that you can defend to the CS team and, if needed, to the customer.
You are comfortable interfacing with multiple teams simultaneously and can hold context across engineering, QA, product, and customer-facing conversations without losing thread.
Experience with mobile app platforms (iOS and Android), Firebase, or health and wellness applications is a plus. Familiarity with Agile/Scrum environments and ticketing tools such as Jira, Linear, or similar is expected.

Знайдено через trackr.help/jobs · Канал: @trackrhelp · Бот для персональних сповіщень: @trackrhelpBot